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Full-Time Position
Kennesaw, Georgia, USA

Job Summary

Responsible for providing support in order handling and customer support, to both external and internal customers.  Partner with various departments through the lifecycle of an order to ultimately meet customers expectations.  Respond to all customer inquiries in a timely fashion.

Job Responsibilities

• Receives and enter customer orders. Verifies pricing, lead times, and terms.  Ensures all orders are entered accurately and on time.
• Enters orders in ERP system and follows them up with order acknowledgment to customer.
• Participates in ensuring customer information is accurate in ERP system.
• Communicates with customers through professional verbal and written communications, concerning all aspects of their order.
• Partners with the outside sales team, taking new orders, providing order updates and raising concerns on the status of an order.
• Collaborates with the team of application engineers to verify information on quotes and ensure all required information is compiled to enter the order.
• Works with planners and supply chain as it relates to inventory needs for an order and any potential impact to lead times.
• Liaises with production, warehouse and logistics teams to track order status.
• Compile internal reports as required relating to order status and updates.
• Other duties as assigned.

Job Requirements

• AA degree or equivalent required.
• 3+ years of experience in customer service or sales-oriented environment, technical environment preferred.
• Ability to use computers and software programs including, MS Office and ERP system (preferably Business Central).
• Highly skilled in telephone and email etiquette.
• Must possess a superior customer service focus.
• Strong attention to detail and high sense of urgency.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.
• Required good communication (written and verbal) and teamwork skills.
• Has the ability to learn quickly and advance upon what has been learned.

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.  Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position.  Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate. 

 An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Full-Time Position
Kennesaw, Georgia, USA

Job purpose

The Application Engineer is the technical champion for internal and external customers. This position works closely with the Sales teams to support customers with their sanitary pumping needs and resolve technical issues. The Application Engineer is responsible for selecting, quoting, troubleshooting, and promoting the organization’s sanitary pumps and fluid management products to both domestic and international sales channels. The primary responsibilities of this position are to support the internal and external Sales team with customer interfacing.

DUTIES AND RESPONSIBILITIES

Supports Customers’ Technical and Product Needs

• Resolves customers’ technical issues
• Assists customers with their technical pump needs
• Prepares product quotes to assist OEMs, end users, and/or distributors
• Provides technical equipment proposals and quotes for projects and customer inquiries
• Participates in companywide continuous improvement and similar quality efforts to support the growth of the organization and to meet the needs of customers
• Provide technical support to customers related to pumps and accessories

Identifies Appropriate Products and Criteria

• Sizes and selects the appropriate application products from the product line, including pumps, pump accessories, valves, strainers, sight glasses, bubble traps, oil coolers, pump replacement, and spare parts.
• Interacts with the original equipment manufacturer (OEM), distributor and/or end user to identify key pump selection criteria.
• Identifies key product applications, product features and new potential applications.
• Determines major market area of end user or the distributor pump application.
• Identifies major competitors’ products and their Unibloc equivalents.
• Performs design selections for various applications and specifications.

Collaborates with the Internal and External Sales Team

• Provides technical support for the Sales team.
• Partners with the Sales team to meet customers’ needs.
• Troubleshoots challenging operational technical and product issues.
• Assists Sales, Marketing and Engineering to develop and conduct product training programs.
• Responds to technical and product questions from the Sales team and customers.
• Performs other responsibilities as assigned.
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Significant Working Relationships

• Customers (i.e., OEM, Distributors, Manufacturers, End Users, etc.)
• Internal and External Sales Team
• Application Engineer Team members

PREFERRED QUALIFICATIONS

• Experience, Education, and Certifications:
• Bachelor’s degree in Engineering
• Mechanical engineering experience and/or degree
• 2 years of relevant experience, preferably in Application Engineering
• Experience in manufacturing and/or equipment industry
• Experience in solving customer issues by providing appropriate technical and product recommendations
• Technical product sales experience
• Mechanical and electrical aptitude or training
• ERP system experience

Knowledge and Skills

• Strong customer service skills with courteous, clear, thorough and accurate communication
• Strong technical and non-technical communication skills, both written and verbal
• Strong time management skills
• Knowledge of pump construction and materials selection
• Knowledge of pricing and preparing formal product quotations
• Working knowledge of Microsoft Office Suite/365
• Technical, mechanical and electrical aptitude
• Ability to read and understand pump performance graphs
• Ability to read and understand engineering drawings and electrical schematics
• Ability to understand and communicate technical issues
• Ability to achieve thoroughness and accuracy through attention to detail
• Ability to effectively problem solve and make decisions quickly
• Ability to work effectively in a team environment while maintaining an individual workload
• Ability to multi-task and achieve deadlines
• Ability to organize, manage and prioritize workload
• Ability to respond with a sense of urgency and care to customers’ requests, issues, and/or inquiries
• Ability to travel to support outside sales and training efforts that may include overnight stays
• Familiar with sales distribution channels

Physical Requirements / Working Environment

• Prolonged periods of sitting at a desk, and working on a computer
• Ability to lift 25 lbs
• Ability to perform daily work safely and in full compliance with OSHA safety standards
• Ability to walk, stand, crouch, bend, kneel, lift, carry, and reach in large, high and/or tight spaces

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.  Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position.  Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate. 

 An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Full-Time Position
Kennesaw, Georgia, USA

Job purpose

You must be an Atlanta area industrial sales veteran who has demonstrated the ability to consistently exceed quota, successfully manage a global team of field and inside sales, and oversee sales admin and operations. You still love the game, the grind, the tactics and strategy, the people, and winning, but you’re tired of the daily travel.

We want you to own sales operations as the operations partner to our VP of Sales.

Ideal Candidate

The ideal candidate will be a proven leader, detail-oriented manager, team player, innovative thinker, creative strategist, and skilled in execution detail and tactics. They’ll be a proven industrial sales winner with demonstrated grit and perseverance.

You likely have years of experience in a world-class industrial company. You understand the need for processes and systems but are frustrated by bureaucracy and yearn for the opportunity to make an impact in a small, agile company.

You’ll be able to operate independently with minimal supervision and demonstrate strong executive presence, effective communication, and a refined understanding of how to empower your boss with a flow of material information without bogging him down with unnecessary detail. You’ll instinctively understand when to seek guidance and how to make him, the sales team, and the organization optimally effective.

You should have a Bachelor’s degree (technical and engineering disciplines are a plus) and at least five years of sales, sales operations, or sales finance experience. You’ll be conversant in business, accountable and detail-oriented, have strong analytical skills, and have experience in CRM or ERP use.

About the Role

While our VP of Sales focuses on growing the global sales team, developing talent, and hitting sales targets, you’ll be his operations partner with broad responsibility to manage details that support the team. This is a strategic leadership role, and in addition to routine sales team administration, you’ll collaborate directly with senior executives to eliminate barriers to sales growth, create and manage processes, support change management, and oversee planning on daily, weekly, monthly, quarterly, and annual cycles.

You will have responsibility for leading and developing the following:

• Sales Process, Methodology, Playbooks, Enablement, Deal Scorecards, and Competitive Intelligence – Document and improve sales process and tools that will help the VP achieve growth goals, make the team more effective, improve predictability, identify and suggest training opportunities, coordinate with marketing for enablement tools, and deliver world-class customer experience.
• Sales Technology and Data – Drive optimization and data quality of CRM, Power BI, and our data sources, including data integrity and hygiene, customization to improve usefulness and ease of use, system usage and adoption, technology familiarization and training for team members, system and process documentation, dashboard/workflow/automation development, and continuous research to identify additional tools we should consider.
• Reporting and Forecasting – Optimize tools and improve processes to ensure that pipelines are properly managed and forecasts are accurate and reliable for financial and operational planning.
• Target Accounts – Collaborate with marketing to define our Ideal Customer Profile and matching accounts, and develop playbooks to optimize sales execution.
• Inside Operational Support for Sales: Eliminate barriers, create and document processes, and support the team with account and opportunity planning, coaching, and role-playing when the VP and Sales Directors are unavailable.
• Pricing – Lead the pricing process in close collaboration with Product Management and Finance
• Territory Management – Collaborate with the executive team to create and realign territories and establish sales quotas.
• Compensation – Advise the VP of Sales and executive team on compensation best practices to incentivize and reward top sales performance, conduct financial modeling of any proposed compensation changes, review and manage expense reporting.
• Representative of the VP of Sales – Represent the VP of Sales in key 3rd party, vendor, process, or cross-functional meetings as requested and appropriate
• Interdepartmental Coordination – Voice of the customer and of the sales team in relentless pursuit of operational excellence. This includes facilitating special pricing, shipping, and production requirements, coordinating with marketing operations, and cultivating mutual collaboration with all departments and colleagues on behalf of the sales team.
• Planning and Special Projects – Conduct financial modeling and support planning for new market opportunities and special projects, manage the annual budgeting process with the VP, and identify ad hoc opportunities for growth.

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

UHT is an EEO employer.

Position Full Time, Permanent
Reports To VP, Global Sales
Classification Exempt

Job purpose

Develop and execute effective channel strategies to cultivate growth for Unibloc Hygienic Technologies (UHT) sales and market share in assigned region or geography. Responsible for managing existing channel partners, establishing long-lasting relationships to maintain consistent revenue. Identify and engage potential channel partners, leveraging market and competitor data to attract.

Duties and responsibilities

• Responsible for achieving or exceeding annual sales and orders growth for the region in line with business revenue growth objectives
• Develop channel sales strategies, key account plans, and relationships to deliver on assigned growth tactics for the region
• Establish and adhere to an annual growth plan aligned with business growth strategies
• Engage existing channel partners, providing applications knowledge, pricing, and support to execute orders; support channel partners in developing and delivering technical and commercial quotations for their end markets
• Develop account plans for each channel partner with annual goals, objectives, and quotas to support the fulfillment of UHT’s growth strategies
• Identify gaps in regional coverage, prioritize and engage new channel partners to fill gaps
• Lead the onboarding of new channel partners, ensuring a smooth and immediate transition to UBP product platforms and continuously building effective relationships

Qualifications

• Bachelor’s degree
• A minimum of 7+ years of outside sales experience or distributor management
• Demonstrated knowledge of electrical submersible pumps and electrical control panels
• Experience in a mechanical/electrical manufacturing environment
• Strong oral and written communication skills, including presentation, persuasion, relationship management, and negotiating skills
• Can be productive with minimal supervision – self-starter
• Has the ability to learn quickly and advance upon what has been learned
• Strong attention to detail
• Ability to use computers and software programs, including MS Office Suite
• Experience with Dynamics 365 Business Central and ERP software
• Travel is required

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

UHT is an EEO employer.

Location Kennesaw, Georgia, USA
Reports To Production Manager
Classification Non-Exempt

JOB PURPOSE

The Pump Technician builds pumps according to customer specifications and timelines. This position identifies and resolves issues that arise while building and testing pumps. This position identifies and resolves issues while building and testing pumps. The primary responsibilities of this position are to build quality pumps in a timely manner and to maintain a safe working environment.

DUTIES AND RESPONSIBILITIES

Test and Build Pumps

• Completes pump builds according to the Work Order and Bill of Material in an accurate and timely manner.
• Identifies parts required for each order against the Bill of Material.
• Checks the measurements of the pump and parts for accuracy.
• Grinds the rotor housing.
• Tests pump against customer specifications.
• Updates Production Supervisor or Production Manager of pump and equipment status on an ongoing basis.
• Updates Production Supervisor or Production Manager if scheduled delivery cannot be followed and requests resources and/or assistance needed to stay on schedule.
• Cleans pumps after the build and prior to shipping to the customer.

Troubleshoot and Adhere to Quality Control Requirements

• Follows procedures to ensure performed services adhere to the customers’ specifications.
• Identifies and solves issues that arise while building pumps.
• Advises Production Supervisor of tools required or suggested enhancements to optimize work.
• Collaborates with Production Supervisor and Production Manager to convert used parts into usable parts for new and/or replacement pumps.

Maintain a Safe Working Environment

• Maintains a clean and organized work area that is free from debris.
• Wears proper clothing and personal protective equipment, as necessary (i.e., pump and motor assemblies, etc.).
• Inspects build equipment regularly.
• Adheres to all safety guidelines.

Performs other responsibilities as assigned. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

JOB REQUIREMENTS

• High school diploma or G.E.D. is required, Associates Degree or higher preferred.
• Minimum of 3 years experience with supply chain, purchasing, or inventory control.
• Proficient with ERP or Inventory Management software required, preferably Business Central ERP software.
• Basic computer skills, including MS Office, and ability to learn different transaction processes using ERP system.
• Strong organization skills and attention to detail.
• Ability to work and communicate effectively with all levels of the organization.
• Ability to operate forklift safely as needed (training will be provided if necessary)

SIGNIFICANT WORKING RELATIONS

• Production Supervisor
• Production Manager
• Operations Manager
• Production Team Members

QUALIFICATIONS

Experience, Education, and Certifications

• High School diploma or equivalent

Knowledge and Skills

• Strong mechanical skills
• Knowledge of pump construction and material selection
• Ability to understand and communicate mechanical issues
• Ability to achieve thoroughness and accuracy through attention to detail
• Ability to work effectively in a team environment while maintaining an individual workload
• Ability to multi-task and achieve deadlines
• Ability to organize, manage, and prioritize workload
• Ability to respond with a sense of urgency and care to customers’ requests, issues, and/or inquiries

PHYSICAL REQUIREMENTS / WORKING ENVIRONMENT

• Ability to lift 50 lbs.
• Ability to perform daily work safely and in full compliance with OSHA safety standards
• Ability to walk, stand, crouch, bend, kneel, lift, carry, and reach in large, high, and/or tight spaces

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

UHT is an EEO employer.