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Position Application Engineer
Location Kennesaw
Department Sales
Reports To Inside Sales Manager
FLSA Classification Exempt
Direct Reports N/A

Job Purpose

The Application Engineer is the ‘technical champion’ for internal and external customers. This position works closely with the Sales teams to support customers with their sanitary pumping needs and resolve technical issues. The Application Engineer is responsible for selecting, quoting, troubleshooting, and promoting the organization’s sanitary pumps and fluid management products to both domestic and international sales channels. The primary responsibilities of this position are to support the internal and external Sales team with customer interfacing.

Duties and Responsibilities

Supports Customers’ Techinical and Product Needs

• Resolves customers’ technical issues
• Assists customers with their technical pump needs
• Prepares product quotes to assist OEMs, end users and/or distributors
• Provides technical equipment proposals and quotes for projects and customer inquiries
• Participates in companywide continuous improvement and similar quality efforts to support the growth of the organization and to meet the needs of customers
• Provide technical support to customers related to pumps and accessories

Identifies Appropriate Products and Criteria

• Size and selects the appropriate application products from the product line, including pumps, pump accessories, valves, strainers, sight glasses, bubble traps, oil coolers, pump replacement and spare parts.
• Interacts with the original equipment manufacturer (OEM), distributor and/or end user to identify key pump selection criteria.
• Identifies key product applications, product features and new potential applications.
• Determines major market area of end user or the distributor pump application.
• Identifies major competitors’ products and their Unibloc equivalents.
• Performs design selections for various applications and specifications.

Collaborates with the Internal and External Sales Team

• Provides technical support for the Sales team.
• Partners with the Sales team to meet customers’ needs.
• Troubleshoots challenging operational technical and product issues.
• Assists Sales, Marketing and Engineering to develop and conduct product training programs.
• Responds to technical and product questions from the Sales team and customers.

Performs other responsibilities as assigned. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Significant Working Relationships

• Customers (i.e., OEM, Distributors, Manufacturers, End Users, etc.)
• Internal and External Sales Team
• Application Engineer Team members

Preferred Qualifications

Experience, Education, and Certifications:

• Bachelor’s degree in engineering
• Mechanical engineering experience and/or degree
• 2 years of relevant experience, preferably in Application Engineering
• Experience in manufacturing and/or equipment industry
• Experience in solving customer issues by providing appropriate technical and product recommendations
• Mechanical and electrical aptitude or training
• Experience in ERP

Knowledge and Skills:

• Strong customer service skills with courteous, clear, thorough and accurate communication
• Strong technical and non-technical communication skills, both written and verbal
• Strong time management skills
• Knowledge of pump construction and materials selection
• Knowledge of pricing and preparing formal product quotations
• Working knowledge of Microsoft Office Suite/365
• Technical, mechanical and electrical aptitude
• Ability to read and understand pump performance graphs
• Ability to read and understand engineering drawings and electrical schematics
• Ability to understand and communicate technical issues
• Ability to achieve thoroughness and accuracy through attention to detail
• Ability to effectively problem solve and make decisions quickly
• Ability to work effectively in a team environment while maintaining an individual workload
• Ability to multi-task and achieve deadlines
• Ability to organize, manage and prioritize workload
• Ability to respond with a sense of urgency and care to customers’ requests, issues, and/or inquiries
• Ability to travel to support outside sales and training efforts that may include overnight stays
• Familiar with sales distribution channels

Physical Requirements / Working Environment

• Prolonged periods of sitting at a desk, working on a computer and talking on the phone
• Ability to lift 25 lbs
• Ability to perform daily work safely and in full compliance with OSHA safety standards
• Ability to walk, stand, crouch, bend, kneel, lift, carry, and reach in large, high and/or tight spaces

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

UHT is an EEO employer.

Position Full Time, Permanent
Reports To VP, Global Sales
Classification Exempt

Job purpose

Develop and execute effective channel strategies to cultivate growth for Unibloc Hygienic Technologies (UHT) sales and market share in assigned region or geography. Responsible for managing existing channel partners, establishing long-lasting relationships to maintain consistent revenue. Identify and engage potential channel partners, leveraging market and competitor data to attract.

Duties and responsibilities

• Responsible for achieving or exceeding annual sales and orders growth for the region in line with business revenue growth objectives.
• Develop channel sales strategies, key account plans, and relationships to deliver on assigned growth tactics for the region.
• Establish and adhere to an annual growth plan aligned with business growth strategies.
• Engage existing channel partners, providing applications knowledge, pricing, and support to execute orders; support channel partners in developing and delivering technical and commercial quotations for their end markets.
• Develop account plans for each channel partner with annual goals, objectives, and quotas to support the fulfillment of UHT’s growth strategies.
• Identify gaps in regional coverage and prioritize and engage new channel partners to fill gaps.
• Lead the onboarding of new channel partners, ensuring a smooth and immediate transition to UBP product platforms and continuously building effective relationships.

Qualifications

• Bachelor’s degree.
• A minimum of 7+ years of outside sales experience or distributor management.
• Demonstrated knowledge of electrical submersible pumps and electrical control panels.
• Experience in a mechanical/electrical manufacturing environment.
• Strong oral and written communication skills, including presentation, persuasion, relationship management, and negotiating skills.
• Can be productive with minimal supervision – self-starter.
• Has the ability to learn quickly and advance upon what has been learned.
• Strong attention to detail.
• Ability to use computers and software programs, including MS Office Suite.
• Experience with Dynamics 365 Business Central and ERP software.
• Travel is required.

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

UHT is an EEO employer.

Job Title Product Manager
Position Full Time, Permanent
Reports To VP, Sales & Marketing
FLSA Classification Exempt

JOB PURPOSE

A successful Product Manager is a domain expert who is customer focused, action oriented, has strong organizational agility and leads by influence to identify, develop, and implement product growth initiatives, including new products and solutions. The Product Manager is a key strategic position within the Sales & Marketing team to deliver product innovation, develop and implement effective portfolio strategies, and position our products for leadership in their end markets. The Product Manager creates and drives product line growth, supporting new product development as a product owner and commercializing new products and solutions. This role requires developing and maintaining a deep understanding of customer problems, market dynamics, and competitive products. Additionally, this role will ensure alignment with the rest of the Unibloc Hygienic Technologies team including Sales, Engineering, Operations, and Finance teams.

DUTIES AND RESPONSIBILITIES

• Analyze customer research, current market conditions and competitor information to develop competitive positioning and go to market strategies for product offerings.
• Drive innovative business opportunities with a customer focused mindset from product ideation through to customer sales
• Responsible for developing sound business cases integrating market and competitive intelligence, collecting and analyzing customer input (VoC), and scoping product requirements to achieve optimal outcomes for our customers and for UHT
• Serve as the business lead on innovation projects to generate maximum return on investment considering relevant risks and opportunities
• Rely on Voice of the Customer, internal knowledge and business analysis tools to prioritize critical customer needs to address in new products
• Lead cross-functional development teams to identify customer pain-points, develop user needs and solve customer problems
• Mentor and support team members to raise expectations and deliver high-quality results with a self-motivated, ambitious, and positive “we will win” attitude
• See and create a future vision for addressing customer needs by developing strategic plans executing tactically
• Develop and implement effective product value proposition and market positioning strategy for existing product offerings, in alignment with overall UHT marketing strategy.
• Demonstrate a continuous improvement mindset and a sense of urgency with a focus on results and bias towards action
• Create sales tools and resources for external sales members to leverage including, product training and materials.
• Develop pricing strategy to drive top-line and bottom-line growth.
• Manage product marketing budget and create cost-effective programs.
• Other duties as assigned.

Preferred Qualifications

Experience, Education, and Certifications:

• The ideal candidate is a passionate, analytical, collaborative, and entrepreneurial problem-solver who can champion innovation and deliver results
• Bachelor’s and/or master’s degree in Marketing or Engineering, or related field.
• 5+ years of industrial product management experience.
• Ability to understand complex business needs and decision drivers, and to distill data, constraints, competitive circumstances, and probable consequences into concrete recommendations.
• Approaches work with a strong sense of ownership, commitment, and urgency
• Ability to define new product features based on user needs and a deep understanding of Voice of Customer research methodologies and applications.
• Demonstrated success in positioning and launching differentiated products that meet and exceed business objectives.
• Strong oral and written communication skills, including presentation, persuasion, relationship management and negotiating skills.
• Strong attention to detail.
• Some travel is required.

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

UHT is an EEO employer.

Position Controller
Reports To Director of Operations
FLSA Classification Exempt
Direct Reports N/A

Job Purpose

The Quality Manager is responsible for managing, developing, and driving quality and safety objectives and methodologies revolving around ownership of product family quality and company-wide processes. This role will develop key performance indicators to support company-wide strategic initiatives and goals. Utilize metrics to determine what actions are required and then lead quality improvements. Manage all quality employees. Facilitate process improvements and assist product teams in successfully translating customers’ critical to-quality (CTQ) items into high-quality products that can be robustly manufactured. Oversee Quality Assurance improvement projects that can include the implementation of new engineering and process techniques and methods. Stay up to date on OSHA compliance and enforce safety rules and procedures.

Duties and Responsibilities

Quality

• Own RMA process, ensuring high communication to internal and external customers
• Oversee Warranty and Goodwill issues, using data to look for any trends in the data to improve the customer experience
• Oversee the evaluation of process procedures for the assembly of pumps and pump products made for or at Unibloc Hygienic Technologies (UHT) and put forward recommendations for improvement
• Lead and perform quality audits of products being received to evaluate the performance of the products to the defined specifications. This can include component inspections to print specifications and product testing
• Develop resolutions for problems with pumps and pump products and engage with customers and collaborate with UHT team members in determining the best solution. Perform root-cause analysis of product issues in order to isolate issues and develop solutions that prevent a recurrence
• Partner with Supply Chain to work with suppliers in the development of new product specifications and to solve problems with an existing product
• Oversee and own the Supplier Corrective Action Request and Reporting process.
• Work with procurement to develop supplier scorecards
• Perform advanced quality engineering support functions, leveraging and initiating lean quality techniques to drive business growth
• Responsible for developing, implementing, and maintaining a UHT quality manual, leading the publication of quality processes and procedures
• Manage the evaluation process of product manuals to ensure that they meet customer needs and expectations
• Publish reports associated with evaluating products and components and present findings to leaders and teams across functions. This can include new products and components as well as products returned from the field
• Perform mechanical inspection utilizing precision instrumentation, including micrometers, depth gauges, bore gauges, balancers, and similar instrumentation
• Develop and maintain a companywide gage calibration database
• Collaborate with all functional disciplines in the organization to facilitate meeting production requirements adhering to quality standards
• Utilize the ERP tool to investigate customer information, order details, BOM’s, inventory locations, costs, etc.
• Utilize assembly tools such as torque wrenches, air tools, electric drills, wrenches, screwdrivers, and similar tools when working with the evaluation of a product or component
• Participate in companywide continuous improvement and similar quality efforts to help grow the operation
• Able to perform daily work safely with full consideration for fellow employees and in full compliance with OSHA safety standards
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

Project Management

• Create Test Procedures / Test Reports / Failure Analysis Reports
• Supervise tests at vendor facilities
• Design and barcoding of labeling system of the inventory and locations

Health and Safety

• Research and decide industry standards to comply to
• Design layouts for warehouse and production areas to ensure compliance with industry and safety standards such as OSHA and 5S
• Establish guidelines for safety
• Perform the duties of the Safety Committee leader
• Maintain the company SDS binder physically and electronically
• Develop and maintain safety programs
• Perform training or source/schedule vendors for safety training

Performs other responsibilities as assigned. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Qualifications

• Bachelor of Science degree in a mechanical, electrical, or similar engineering discipline.
• 10 to 15 years of quality experience in a manufacturing or similar environment. Previous knowledge of positive displacement pumps is a plus.
• Proficient in all quality and quality systems aspects, including ISO 9001:2015 and similar benchmarks.
• Ability to use computers and software programs, including:
  • SolidWorks
  • MS Outlook
  • MS Word
  • MS Excel
  • ERP
  • CMM
• Strong attention to detail
• Demonstrate strong leadership abilities to train and mentor colleagues in adopting quality standards.
• Requires good communication skills, verbal and written, and good listening skills
• Travel is required to customers, suppliers, and company facilities
• Will frequently serve on cross-functional teams and work on projects or assignments in a team or group environment
• Ability to serve as a project or team leader
• Maintain a positive, can-do attitude, and develop skills in consensus-building and influencing others
• Remain current with, review existing and emerging quality technology, and prepare recommendations. Maintains awareness of the industry’s quality standards and best practices

Physical Requirements / Work Environment

Experience, Education, and Certifications:

• 50% office environment
• 50% manufacturing environment
• Physical ability to lift and carry inventory items within OSHA recommendations
• Ability to walk, stand, crouch, bend, kneel, lift, carry, and reach as needed in large and tight spaces
• Ability to lift up to 25lbs

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

UHT is an EEO employer.