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Position Full Time, Permanent
Reports To Director of Operations
Classification Exempt

JOB PURPOSE

The Quality Manager is responsible for managing, developing, and driving quality and safety objectives and methodologies revolving around ownership of product family quality and company-wide processes. This role will develop key performance indicators to support company-wide strategic initiatives and goals. Utilize metrics to determine what actions are required and then lead quality improvements. Manage all quality employees. Facilitate process improvements and assist product teams in successfully translating customers’ critical to-quality (CTQ) items into high-quality products that can be robustly manufactured. Oversee Quality Assurance improvement projects that can include the implementation of new engineering and process techniques and methods. Stay up to date on OSHA compliance and enforce safety rules and procedures.

DUTIES AND RESPONSIBILITIES

QUALITY:

• Own RMA process, ensuring high communication to internal and external customers
• Oversee Warranty and Goodwill issues, using data to look for any trends in the data to improve the customer experience
• Oversee the evaluation of process procedures for the assembly of pumps and pump products made for or at Unibloc Hygienic Technologies (UHT) and put forward recommendations for improvement
• Lead and perform quality audits of products being received to evaluate the performance of the products to the defined specifications. This can include component inspections to print specifications and product testing
• Develop resolutions for problems with pumps and pump products and engage with customers and collaborate with UHT team members in determining the best solution. Perform root-cause analysis of product issues in order to isolate issues and develop solutions that prevent a recurrence
• Partner with Supply Chain to work with suppliers in the development of new product specifications and to solve problems with an existing product
• Oversee and own the Supplier Corrective Action Request and Reporting process.
• Work with procurement to develop supplier scorecards
• Perform advanced quality engineering support functions, leveraging and initiating lean quality techniques to drive business growth
• Responsible for developing, implementing, and maintaining a UHT quality manual, leading the publication of quality processes and procedures
• Manage the evaluation process of product manuals to ensure that they meet customer needs and expectations
• Publish reports associated with evaluating products and components and present findings to leaders and teams across functions. This can include new products and components as well as products returned from the field
• Perform mechanical inspection utilizing precision instrumentation, including micrometers, depth gauges, bore gauges, balancers, and similar instrumentation
• Develop and maintain a companywide gage calibration database
• Collaborate with all functional disciplines in the organization to facilitate meeting production requirements adhering to quality standards
• Utilize the ERP tool to investigate customer information, order details, BOM’s, inventory locations, costs, etc.
• Utilize assembly tools such as torque wrenches, air tools, electric drills, wrenches, screwdrivers, and similar tools when working with the evaluation of a product or component
• Participate in companywide continuous improvement and similar quality efforts to help grow the operation
• Able to perform daily work safely with full consideration for fellow employees and in full compliance with OSHA safety standards
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

PROJECT MANAGEMENT

• Create Test Procedures / Test Reports / Failure Analysis Reports
• Supervise tests at vendor facilities
• Design and barcoding of labeling system of the inventory and locations

HEALTH AND SAFETY

• Research and decide industry standards to comply to
• Design layouts for warehouse and production areas to ensure compliance with industry and safety standards such as OSHA and 5S
• Establish guidelines for safety
• Perform the duties of the Safety Committee leader
• Maintain the company SDS binder physically and electronically
• Develop and maintain safety programs
• Perform training or source/schedule vendors for safety training

Performs other responsibilities as assigned. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

QUALIFICATIONS

• Bachelor of Science degree in a mechanical, electrical, or similar engineering discipline.
• 10 to 15 years of quality experience in a manufacturing or similar environment. Previous knowledge of positive displacement pumps is a plus.
• Proficient in all quality and quality systems aspects, including ISO 9001:2015 and similar benchmarks.
• Ability to use computers and software programs, including:

• • SolidWorks
  • MS Outlook
  • MS Word
  • MS Excel
  • ERP
  • CMM
• Strong attention to detail
• Demonstrate strong leadership abilities to train and mentor colleagues in adopting quality standards.
• Requires good communication skills, verbal and written, and good listening skills
• Travel is required to customers, suppliers, and company facilities
• Will frequently serve on cross-functional teams and work on projects or assignments in a team or group environment
• Ability to serve as a project or team leader
• Maintain a positive, can-do attitude, and develop skills in consensus-building and influencing others
• Remain current with, review existing and emerging quality technology, and prepare recommendations. Maintains awareness of the industry’s quality standards and best practices

Physical Requirements/Work Environment

• 50% office environment
• 50% manufacturing environment
• Physical ability to lift and carry inventory items within OSHA recommendations
• Ability to walk, stand, crouch, bend, kneel, lift, carry, and reach as needed in large and tight spaces
• Ability to lift up to 25lbs

Unibloc Hygienic Technologies has reviewed this position description to ensure that essential responsibilities and duties have been included. This document is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. This document does not represent a contract of employment, and Unibloc Hygienic Technologies reserves the right to make changes to this document as deemed necessary without providing advance written notice.

UHT is an EEO employer.